FAQ – Frequently Asked Questions

AutoSecuro.ch is a warranty extension for your vehicle once your manufacturer’s warranty has expired. The warranty extension protects you from unexpected repair costs on important vehicle components such as the engine and transmission.

Generally for passenger cars and light commercial vehicles as well as for motorcycles with petrol or diesel engines. Our product range is continuously being developed, and further vehicles and other drive types are currently being implemented.

No. AutoSecuro.ch is a warranty or repair-cost solution for defined components in accordance with the General Terms and Conditions, which you can view at any time via the link at the very bottom of this website.

Yes, provided that the admission requirements are met and the vehicle has passed inspection successfully.

Yes, you can take out warranty extensions for as many vehicles (cars and/or motorcycles) as you like.

All your contracts are displayed in your customer account.

Yes, via the customer account https://my.autosecuro.ch you can view and manage all contracts, claims, payments, invoices, etc.

Because modern engines and transmissions can cause repair costs of CHF 3’000 to over CHF 15’000. AutoSecuro.ch protects you from these unexpected financial burdens.

AutoSecuro.ch offers its services to both private individuals and companies.

Vehicles are eligible up to 20 years from first registration. The limit is 200’000 km for cars and 80’000 km for motorcycles. In all cases our General Terms and Conditions apply.

As soon as you enter the reference number from your vehicle registration document during the registration process, i.e. before concluding the contract, the web interface will show you whether the warranty extension is possible.

It depends: if the last roadworthiness test by the road traffic office falls within the waiting period of 6 months, then no.

Otherwise, proof is required that the vehicle is in perfect condition and roadworthy. In this case, the vehicle must be inspected by an approved AutoSecuro partner garage or an independent testing body such as the TCS. The vehicle owner bears the costs for this.

We are happy to assist you with this if you wish.

• Engine
• Transmission
• Electronics
• Fluid leaks
• Stored fault codes
• Service history
• General vehicle condition

No. Already known or existing damage is excluded from the warranty.

A complete service booklet is important for the warranty extension because it confirms that you have always carried out the vehicle’s services in accordance with the manufacturer’s specifications.

Yes, all maintenance intervals prescribed by the manufacturer must be observed.

Since the maintenance work must be carried out in accordance with the manufacturer’s specifications, it must also be performed and documented by qualified specialist garages.

Yes. All maintenance and repair invoices should be kept for the entire duration of the contract.

Yes, provided the garage works professionally and issues a proper invoice in accordance with the submitted quote.

Components naturally differ between cars and motorcycles; you will find the full list of components in Section 2 of the General Terms and Conditions.

The warranty extension covers material costs only.

No. Wear parts are generally excluded. Typical wear parts are:

• Brakes
• Clutch
• Tyres
• Windscreen wipers
• Batteries
• Light bulbs

Consequential damages are covered if they arise directly from a warranty claim; the maximum compensation amounts vary per product and are set out in the General Terms and Conditions.

At AutoSecuro.ch we do not have a deductible within the maximum compensation per claim in this form. The maximum compensation amounts refer to the material costs; see also our General Terms and Conditions.

The same as if you had no warranty extension, namely contact your garage as quickly as possible and have the vehicle taken there, or if possible drive there yourself.

After that, go to your customer account at AutoSecuro.ch and report the problem. Everything else is then handled between AutoSecuro.ch, you and your garage.

You must do all of this immediately after the problem occurs.

The necessary documents are listed below, and everything always runs through the AutoSecuro.ch web interface.

• Vehicle registration document
• Service booklet
• Diagnostic report
• Cost estimate
• Photos or videos

Before the repair is carried out, AutoSecuro.ch must have the opportunity to speak directly with the garage and to inspect the car on site through its own specialist. The repair may only be carried out after approval by AutoSecuro.ch.

Processing usually takes 24 to 72 hours after all documents have been received.

We deal only with you as the customer and pay the amount out to you, based on the garage’s detailed invoice. The garage’s invoice is made out to you and paid by you.

Then you will have the vehicle transported back to Switzerland through your insurance; from that point on, the normal process applies as described on this website and in the General Terms and Conditions.

We want to be a reliable partner for you. Nevertheless, there are areas for which we cannot accept responsibility. These are in particular:

• Pre-existing damage
• Wear and tear
• Missing maintenance
• Motorsport use
• Tampered mileage
• Improper repairs
• Intentional damage
• Tuning-related damage
• Damage caused by overheating when continuing to drive despite a warning light

These are all part of insurance claims. AutoSecuro is not an insurance company but exclusively offers warranty extensions.

We deal only with you as the customer and pay the amount out to you, based on the garage’s detailed invoice. The garage’s invoice is made out to you and paid by you.

Yes, a waiting period of a maximum of 6 months from the start of the contract applies, or, where it differs, the waiting period shown in the respective warranty extension.

This waiting period exists so that you can prove that the vehicle is in perfect condition and has been driven during the waiting period.

After the waiting period has expired and all admission requirements have been met, the warranty extension applies in full.

You can cancel the warranty extension at any time in accordance with the General Terms and Conditions. If you do not, the contract is automatically renewed for another year.

No. Should you sell the vehicle, the warranty extension is cancelled outside the normal deadlines.

If the new owner wishes to take out a new warranty extension, they can do so independently with AutoSecuro at any time.

Engine damage at 180’000 km

Covered if:

• the vehicle was admitted
• the waiting period has expired
• all maintenance has been carried out
• there is no ground for exclusion

Turbocharger damage
Coverage depends on the chosen product and the covered components.

Engine damage due to a snapped timing belt
If the maintenance intervals have been observed and there is no ground for exclusion, the warranty extension applies.

The engine warning light comes on, is that already a warranty claim?

Not necessarily. First the cause must be diagnosed.

I have already had the damage repaired. Can I report it retrospectively?
No.